“Siena Suites, building 7, room 7204 has Bed Bugs. My Son and I stayed at the hotel between 10-14 Jan 2012. I found blood spots on my sheets, but didn't recognize the symptoms. Then I started developing red bumps consistent with the photos of Bed Bug bites found on the internet. The bumps began to itch and I found that there were many more bites than I first realized. The bumps presented on my ankles, elbows, knees, abdomen and even my face. I tried to bring my concerns to the housekeeping staff, but found that the young women did not understand standard English. I spoke to her in Spanish, explaining that I believed there were Bed Bugs in the room. She immediately understood and referred me to the office. I spoke to an African-American lady in the office who immediately called the maintenance staff. She specifically asked them to check for "BB's" over the hand held radio. It took them five hours and a call back from me, to acknowledge the Bed Bugs, but did not refund as THEY said they would or return subsequent phone calls. I left multiple messages for Bill, the Manager that I had been directed to call, but two days later I still have no response. I am truly suffering with these Bed Bug bites. As a 58 year old U.S. Army Veteran, I have had many insect bites, but I can testify that these Bed Bug bites are exceptionally difficult to leave alone. I had to dispose of my luggage and disinfect my car (I have no certainty that the BMW is dis-infested). My Wife of 36 years was horrified at the prospect of Bed Bugs entering our home, making me disrobe before coming into the house. We boiled my clothing to kill the Bed Bugs or eggs. I suppose I sound like a "Whiner", but I am literally itching between keystrokes as I write this report. This is NOT a small problem as it has been a real Hassle! My Wife and I have traveled all over the world and have NEVER encountered Bed Bugs even in third world countries. I am appalled that this Hotel would suggest write that they have a clean Hotel; Absolutely Not a True Statement on their part! Write me and I will send you pictures of the bites. Thank you reading about this incident and for operating this site.”