“I stayed at the Chairman Tower 81st floor at Trump Taj Mahal Casino Resort Hotel in Atlantic Ctiy, New Jersey June 5th-8th 2012 with my friend for a vacation.

I couldn’t sleep from the first night to the next day morning 8am because my body was too much itchy and sting. So I woke up and finally saw Bed Bugs were crawling over my pillows and around my bed. It was the first time I was seen and bitten by Bed Bugs in my lifetime and a nice hotel room such known as 5 stars rated hotel, Trump Taj Mahal Resort Casino Hotel. I took some several pictures of Bed bugs on bed using my smart phone at that moment. I went to the front desk and told them about that and they changed to a new room right away and Hotel Security gave me a case number which is going to report their Risk Management. And she told me that the Risk Management would care about this matter and they would contact to me. But they didn’t call me back until I kept calling on the last day of my stay, 3 nights and 4 days. Even I called them many times and left a voice mail to them for asking any help because I didn’t know anything what I supposed to do. And my symptom was getting much worse and I couldn’t sleep at all while I was waiting for their help. I tried to call them again before I have to check out from the hotel and finally I spoke to a person, Claims Coordinator at the Risk Management. She acted like no big deal and told me, “Many people claimed But Not confirmed ever” She told me I could go to a hospital under my cost and I could do anything on my own free will not be in charge of hotel responsibility and they cannot guarantee anything until they are going to review and investigate this matter. She put me under a lot of stress while we’re talking about this matter with her high-handed manner and hurries in time. After home, I received the letter from the Risk Management, Trump Taj Mahal. According to this letter, they denied my claim because of no evidence they’ve not found under their independent pest control. By the way, I have obvious evidence of pictures and a prescription. Even now I’m still itching, painful and hard to sleep although I take all the medicines. And I’m afraid that I don’t know when this nightmare will be done. Now I see it, this is the way how they act and care their hotel guest, customer who was bitten by bed bugs in their hotel room, their property, their management and responsibility.

I tried to do my best since I was infested from bed bugs the first time because I didn’t want to ruin my vacation. That’s why I followed hotel security’s guide, took a medicine, tried to sleep and I have done everything without any complaint and any help from them until I talked with the Risk Department. But finally I knew that I was good man and they not. They didn’t do anything to me except avoiding their hotel guest’s all damages cause from their faults of management. And most of people in hotel employees I met and I spoke, their attitude was so bad, rude and neglect. They didn’t treat me like a valuable hotel guest like how their hotel is valuable and well known by the press and people.They treat me like an unnatural alien not speaking English well even thou they understand everything I said and what I did they spoke to me. I was just too tired at that moment because I was awakening last for 3 nights and 4 days and they knew it everything. But they didn’t care anything of my inconvenience.

They just kept reacting so defensively whenever I tried to talk this.I didn’t want that money right away when I started to talk with the Risk Management. I just wanted to know how they would care about this matter, and let me know like a safety precautions and after. But they didn’t explain to me nothing what I needed to listen for. Hotel Owner or Manager, they should admit their two huge responsibilities and failed to manage their hotel. :
1. Failed to the heath and sanitary of the hotel.
2. Failed to manage and educate their hotel employees how to care your hotel guest properly.

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