“Our family checked in at the Clarion Maingate in Kissimmee, FL on September 7, 2011. The hotel seemed like a good location not too far from Disney and near many places to eat. The morning of September 9th, my daugther woke up with bites on her leg and ankle. When I lifted her sheets to sit on her bed and check the bites, I found a large bed bug. I called the front desk and housekeeping immediately came up and confirmed that it was a bed bug (room 421). Immediately, the hotel changed my room to 439, we went out that day and when I got back to the room my daughter did not want to stay at the hotel. To make her feel at ease, I told her that I would check the beds and the room to make her feel better. I check the mattress as well as the box spring and behind the bed board. To my surprise, I found 3 little bed bugs on the box spring. They are so small and easy to miss. I immediately called the front desk extremely upset. I went into my sisters room (room 425) and checked her room. We found 4 on the box spring and 1 on the headboard. They are so small and light in color that you can only spot them in good light aand taking your time to search. They can easily blend in with the fabric unless they move. The hotel just apologized and were not concerned that my daughter was bitten and that our vacation was ruined. At first they claimed that the tiny bugs were roaches. Not sure they roaches in the bed are any better. The front desk then confessed that a few months ago they had bed bugs on one side of the 4th floor and the one side had been closed for a few months to correct the problem. Obviously, they did not take the correct procedure to ensure the infestation was not repeated. The hotel just wanted to continue to offer us other rooms in the hotel, why would they think I would wanted to stay there after seeing bedbugs in 3 different rooms so we left to another hotel.

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