“Stayed night of 12/05/11 - room 137. Was in the room less than 15min before I pulled the top cover back and found a bed bug on the pillow. We informed the front desk, and they stated they would take care of it, but did not seem interested/concerned or surprised. We asked if they wanted to see, get a picture, collect a specimen to hold for an exterminator, but they declined. The hotel did give us a full refund, and did provide us with trash bags to seal our belongings that we had put in the room.”