This hotel will accept a reservation for a handicapped accessible room saying they cannot guarantee that room type will be available upon your arrival but when you arrive, you will find out there are 7 accessible rooms and each of them will only fit 2 people. There is a king bed only in these room. No sleeper pull out sofa or anything like it. I went with my daughter and friend and had made my reservation for an accessible room, near the elevator. I got a regular room as far away from the elevator as possible. When I was going to pick up my rental car and called the desk to inquire about the lack of handicapped parking available they kept telling me not to worry. Then they were telling me about handicapped spots available on the far side of the hotel. They could not seem to understand that my rental wheelchair did not disassemble and that I would have to walk to my car and that because I am handicapped I cannot walk that far and that their having only one handicapped spot near the front door was problematic as the only elevators were near the front doors. They could not understand that I would have to walk the entire wing of one side of the hotel to the elevator and then walk and entire wing of the hotel. As my frustration grew, they finally agreed to allow me to park my car in the front circle. They did offer to move me to a handicapped room the 2nd day of our stay with an adjoining room but they called at 7 am to have us pack our room up and store everything with them for the entire day until 4 pm when the new rooms would be available. Again, not understanding that being handicapped and in chronic pain, I needed to be able to lay down and rest throughout the day. And calling at 7 am waking us after a very difficult first day, that was the last thing I needed, Then they called again at 9 am with the same offer. I told them we were not moving until they had a room available. So we lost most of our morning at the hotel instead of in Disney messing around with moving rooms (again with chronic disabling pain - not fun). I have never felt disabled until I stayed here. I was injured over 4 years ago. Literally, this is the first time I felt handicapped (and I went to Disneyworld last year for 10 days and never once felt handicapped). The staff was difficult and surly to boot.  They often spent time on their personal cell phones while ignoring guests in line.  Also, we waited a half an hour to check in when we arrived on a Monday night at 7 pm.  There were only 2 people checking guests in but there were three other desk associates who wandered in and out stopping the two who were working to ask them questions.  Then, the two people checking in the long line were answering calls coming in and taking care of those requests before those of use waiting in line.  The hotel is close to Disney but there are others that are close and just as nice if not much much nicer for less. This is not a Hotel...it is a MOtel. This looks and feels like a converted old Red Roof Inn. There are no amenities. The pool is much much too small for a hotel of this size. We never even went to it because it was so overcrowded all the time. And, most people who were paying $9 a night to park were parking their cars far offsite and being shuttled back to the hotel. They are really not on the up and up. Also, they allow cars to part over the handicapped ramps so you cannot exit the property  in a wheelchair easily at all either. I doubt they would pass an ADA audit